Large Heart with Pink roses

Substitution  Policy

 

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At our flower shop, we are committed to providing timely and reliable delivery service to our customers. We understand that your order is important, and we will do our best to ensure that it arrives on time and in perfect condition.

Delivery Options:

We offer a range of delivery options to suit your needs, including same-day delivery, next-day delivery, and scheduled delivery. Our delivery rates vary depending on the recipient's location and the type of delivery requested.

Delivery Times:

Our standard delivery times are from 8:15 am - 12:00pm & 12:30 pm -  to 4:30 pm, Monday through Saturday . We also offer delivery  Sundays from 8:15am - 11:30am  & 12pm - 3:30 pm. Please note that delivery times may vary during peak seasons, such as Valentine's Day and Mother's Day.

Delivery Locations: We offer delivery to residential and commercial addresses, hospitals, funeral homes, and other locations as requested. Please ensure that the recipient's address and phone number are accurate to avoid delays or delivery issues.

Delivery Confirmation: We will send a confirmation email or text message once your order has been delivered. If we are unable to deliver your order due to an incorrect address or other issue, we will contact you to make arrangements for redelivery.

Delivery Guarantee: We guarantee that your flowers will arrive fresh and in good condition.

We strive to provide the best possible delivery service to our customers and will take all necessary steps to ensure that your order arrives on time and in perfect condition. If you have any questions or concerns about our delivery policy, please do not hesitate to contact us.

We understand that sometimes plans change, and you may need to cancel an order. If you need to cancel your flower order, please let us know as soon as possible, and we will do our best to accommodate your request.

 

For same-day orders, we cannot accept cancellations as the order has already been processed and prepared. For pre-scheduled orders, we require a minimum of 48 hours notice for cancellations. If you cancel your order within 24 hours of the scheduled delivery or pickup time, you will be subject to a $50 cancellation fee.

 

We also understand that emergencies happen, and we will do our best to work with you in the event of unforeseen circumstances that require a last-minute cancellation. Please contact us as soon as possible if you need to cancel your order due to an emergency.

 

Thank you for your understanding of our cancellation policy. We are committed to providing the best possible service to our customers, and we appreciate your cooperation in helping us to manage our inventory and resources effectively.

We take great care in creating beautiful and fresh floral arrangements for our customers. Due to the perishable nature of our products, we do not accept returns or offer refunds for any floral arrangement purchases. We take pride in the quality of our work and stand behind the products that we offer. If there is an issue with your order, please contact us immediately , and we will do our best to resolve any concerns. In the event that there was an error or mistake on our part, we will work with you to find a suitable solution. We appreciate your understanding and cooperation in our policy, and we thank you for choosing our flower shop for your floral needs.